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Sash Masters Certification
THE GUILD OF MASTER CRAFTSMEN
The Guild of Master Craftsmen has for over 30 years represented many different trades and professions, promoting and supporting excellence. Being members of the Guild of Master Craftsmen promotes our excellence in our trade ensuring that we achieve our highest standards of work to our customers. Public awareness of the Guild as a symbol of quality and service reassures potential customers that as members of the Guild we are inspected regularly to ensure we represent Quality, Craftsmanship, Customer Service and integrity in promoting Sash Masters UK as one of the leading Bespoke Windows & Doors, Carpentry & Joinery Specialists.
Through our commitment to maintaining high standards of customer care, product quality and presentation, Sash Masters UK demonstrate dedication to quality & service, we have satisfactorily fulfilled the requirements for recognition by The Guild of Master Craftsmen. We have agreed to uphold at all times the aims & objectives of The Guild of Master Craftsmen, to abide by the terms & conditions of membership and to continue to serve the public and fellow members with skill and integrity.
The Guild of Master Craftsmen has for over 30 years represented many different trades and professions, promoting and supporting excellence. Being members of the Guild of Master Craftsmen promotes our excellence in our trade ensuring that we achieve our highest standards of work to our customers. Public awareness of the Guild as a symbol of quality and service reassures potential customers that as members of the Guild we are inspected regularly to ensure we represent Quality, Craftsmanship, Customer Service and integrity in promoting Sash Masters UK as one of the leading Bespoke Windows & Doors, Carpentry & Joinery Specialists.
Through our commitment to maintaining high standards of customer care, product quality and presentation, Sash Masters UK demonstrate dedication to quality & service, we have satisfactorily fulfilled the requirements for recognition by The Guild of Master Craftsmen. We have agreed to uphold at all times the aims & objectives of The Guild of Master Craftsmen, to abide by the terms & conditions of membership and to continue to serve the public and fellow members with skill and integrity.
In order to become a member one of the requirements was for us to send to the Guild a minimum of five previous jobs that we had completed, then the Guild would write to them requesting information on our standards of workmanship, conduct, and our overall abilities, and possibly arrange to view our work. Once the Guild were completely satisfied with these responses only then with other credentials in place were we accepted as members.
After completion of each job, we give our customers a Customer Satisfaction Questionnaire asking for feedback on our conduct, such as: Was the work completed in a satisfactory time frame? Were you happy with the quality of the work? Would you describe your tradesmen as reliable? Plus many more questions regarding customer satisfaction. Customers then return this form directly to The Guild, in a stamped addressed envelope ensuring that your opinions are recorded regarding our service to you, confidentially to assist the Guild in upholding the founding principals of excellence, quality, customer service and integrity from Sash Masters.
After completion of each job, we give our customers a Customer Satisfaction Questionnaire asking for feedback on our conduct, such as: Was the work completed in a satisfactory time frame? Were you happy with the quality of the work? Would you describe your tradesmen as reliable? Plus many more questions regarding customer satisfaction. Customers then return this form directly to The Guild, in a stamped addressed envelope ensuring that your opinions are recorded regarding our service to you, confidentially to assist the Guild in upholding the founding principals of excellence, quality, customer service and integrity from Sash Masters.
FENSA
We are also FENSA registered. The objectives of FENSA in summary are:
We are also FENSA registered. The objectives of FENSA in summary are:
- To administer the Self-Certification Scheme for installation of Replacement Windows and Doors in dwellings in England and Wales in compliance with Building Regulations and as set out by Statutory Instrument 2002 No. 440 entitled The Building (Amendments) Regulations 2002.
- In particular FENSA shall establish and maintain procedures for registering businesses to self–certify installation.
- It shall set up procedures for maintaining records of such Certified Installations and advising Local Authorities of such Certified Installations; produce Certificates of Compliance for consumers; carry out inspections and other measures to ensure the Compliance of Registered Business’ works.